How to Resolve “Email is Already in Use” Warning

When adding a user (internal, portal, or driver) to PortPro, users may encounter the error:
“Email is already in use.”

Why This Happens

This error occurs when the email address is already associated with another PortPro account login. PortPro requires each email to be unique and does not allow the same email to be used across multiple customer accounts. 

Solution: Use an Email Alias

Most providers (e.g., Gmail, Outlook) support aliases using a “+” before the “@”.

Example:
Original: test@portpro.io
Alias: test+1@portpro.io

This appears unique to PortPro but still delivers emails to test@portpro.io. Users can increment or customize the alias (test+2@, test+customer@, etc.) as needed.

This ensures successful user creation and uninterrupted email delivery for logins, password resets, and notifications.