Solution: Carrier
Module: Dispatcher
Sub Module: Load Board
Overview
If the Destination ETA is not populating on a load, it may be due to how the driver status is being updated.
Why This Happens
The system calculates ETA based on the moment the driver taps the “En Route” button in the driver app. If dispatch manually sets the status instead, the system will not have a starting point to calculate ETA.
How to Fix It
Ensure that the driver is:
Using the mobile app
Tapping “En Route” when beginning the move
If the driver forgets, they can manually update their timestamps inside the app to trigger the ETA logic.
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