Routing Dates not Matching for Broker and Carrier Portal

Solution: Broker

Module: Dispatch
Sub-Module: Carrier-Tender

Overview

If you're noticing a mismatch in routing dates or timestamps between your broker portal and your carrier portal, it's likely due to time zone differences.

Why This Happens

Timestamps may shift by a full day if 12:00 AM (midnight) times are used. This is especially important when the carrier operates in a different time zone from your system.

Recommended Action

Encourage carriers to avoid using midnight timestamps when entering appointment or routing times. Instead, use specific hours like 8:00 AM or 4:00 PM to avoid automatic date shifts during time zone conversions.