Connecting to EEI After Changing Email Domains or Using Aliases

Users may experience connection challenges with the EEI system after changing their email domain or using an alias. This article outlines the most common causes and provides clear steps to help ensure a successful connection.

Common Message: "Username may be incorrect"

This message typically appears when the EEI system is unable to authenticate the provided email address. Two common causes include email alias confusion and login credential mismatches.

Possible Causes & Solutions

• Email Alias Confusion

  • If the new email address (e.g., test@testtransport.com) is an alias for the old one (e.g., test@testlogistics.com), EEI may not authenticate it properly.

  • Solution: Try using the original email address (test@testlogistics.com) to connect to EEI.

• Authentication Mismatch

  • EEI requires the exact credentials associated with the email account being used.

  • Solution: Ensure you're logging in with the correct Outlook credentials for the primary email account. If test@testlogistics.com is still the login for Outlook, use it for EEI as well.

What to Do Next

• Step 1: Confirm Your Primary Email Address

  • Check with your IT team whether test@testtransport.com is the primary address or just an alias.

  • If it’s an alias, use the original email for EEI access.

• Step 2: Use the Correct Login Credentials

  • When connecting to EEI, use the Outlook login credentials that match the authenticated email account.

• Step 3: Identify Shared Mailbox Use

  • If the email is part of a Shared Mailbox, notify your IT team.

  • Shared Mailboxes may require additional configuration, and EEI may not support alias-based access in this context.

Need Assistance?

If you're still unable to connect after following these steps, reach out to the PortPro support team:

• Email: support@portpro.io

• Live Chat: Available within PortPro — just click the blue chat bubble in the bottom left corner of your screen.