Overview of Support Moves

Support moves are essential for tracking driver activity and chassis usage when no container is involved. This guide provides an overview of support moves, how they function, and where they appear across the system. 

TABLE OF CONTENTS

• What Is a Support Move?
• Types of Support Moves (Manual vs. Automatic)
• Support Moves in Planner
• Support Moves in Routing
• Support Moves in Mobile App

What Is a Support Move?

A support move is a system-defined action that does not involve a container. It tracks chassis activity and driver movement such as:

• Bobtail – driver not attached to any chassis

• Hook Chassis – driver attaches to a chassis

• Chassis Drop – chassis is dropped at a location

• Chassis Termination – chassis is returned/terminated at a final location

Types of Support Moves (Manual vs. Automatic)

Support moves can be:

• Manual – created by a user to assign a specific chassis-related task (e.g., Hook Chassis > Drop Chassis)

• Automatic – generated by the system based on routing logic (e.g., if a driver already has a chassis, the system adds a Terminate Chassis automatically)

Manual support moves allow precise tracking, driver pay, and history records even when moves aren't tied to a container.

Support Moves in Planner

You can add support moves from the Planner View using the purple "+" button. Available options:

• Bobtail

• Bobtail to Hook Chassis

• Hook Chassis

• Drop Chassis

• Terminate Chassis

These templates streamline routing logic. Once created, support moves show in the planner and are labeled with a S prefix for easy identification.

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Support Moves in Routing

Support moves appear in the Routing Page alongside container moves. Users can:

• Drag and drop them like container moves

• See linked timing (e.g., Arrive time synced with container return)

• Send to the driver app like a normal move

Example: Adding a Terminate Chassis after a Return Container move will carry over shared details automatically.

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Support Moves in Mobile App

Drivers see support moves just like container moves in the mobile app. They can:

• View starting and destination info

• See chassis info and GPS routes

• Accept or reject moves

• Track event statuses (en route, arrived, etc.)

Support moves follow the same interface flow as standard load moves for full visibility and accountability.

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