How to Set up Private Email Domain

PortPro allows system-generated emails—such as invoices and status updates—to be sent from your own domain instead of the default do-not-reply@portpro.io. This ensures that emails reach your customers from a recognizable and trusted address (e.g., billing@yourcompany.com).

Step 1: Domain Verification

Before setup, contact PortPro Support (via chat or email) with the domain intended for configuration. A unique verification value will be provided, and is required for the DNS setup 

Step 2: Add DNS Records

The following DNS records must be added through the domain provider’s DNS settings to enable authenticated email delivery from PortPro: 

These records ensure authenticated and secure email delivery from PortPro on behalf of the domain. These records ensure emails are authenticated and not flagged as spam.

Step 3: Complete Configuration in PortPro

After DNS records have been applied, confirmed the the setup has been finalized with PortPro Customer Support and configure your Email settings

1. Navigate to:
   Settings > System Generated Emails > Configuration

2. Enter the sending email address (e.g., invoices@company.com).

3. To display a contact name with the address, use the format:
   Contact Name invoices@company.com

4. Subject line variables (e.g., invoice or container number) can be inserted by typing @ in the subject field. These variables will auto-populate with relevant load data when emails are sent.

Support

For setup assistance or to request the domain verification value, contact PortPro Support via in-app chat or email.