Overview
If a driver encounters the following error when trying to log in to the PortPro Driver App:
“Your account has been blocked. Contact administrator for support.”
This means the driver’s account was temporarily locked due to too many incorrect password attempts.
How to Resolve It
1. Reset the Driver’s Password
Go to Drivers > Driver Profiles
Click the key icon next to the driver’s name.
Enter a new password and confirm it.
Click Reset to finalize the update.
Tip
After resetting, confirm with the driver that they:
Enter the correct username exactly as shown in the system.
Use the new password when logging back into the app.
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