What does the 'TxnID Cannot Be Linked: ...' error mean when applying a payment, and how can it be resolved?

Modified on Thu, 29 May at 12:49 PM

Possible Reasons for the Error:

  • Duplicate Customer in QuickBooks
    Check for duplicate customer profiles in QuickBooks and deactivate any redundant entries.

  • Customer Profile Not Synced
    Verify the customer is synced in PortPro by opening the Organization Profile. If it’s not synced, click Sync to QuickBooks button, then select Save Changes.

  • Payment Mismatch
    Verify that the invoice has not already been marked as Paid in QuickBooks.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article