Troubleshooting Problem Sync Errors in QuickBooks

Overview

This article outlines common error messages and troubleshooting steps when invoices, customers, or payments fail to sync to QuickBooks.

Common Sync Error Messages & Fixes

• "Currently there is no response from QuickBooks..."
  This indicates QuickBooks Desktop isn’t connected or active during the sync. Ensure AutoFi is up and running before retrying.

• "Another request is in process..."
  This means another sync (invoice, payment, or charge code) is already in progress. Wait a few minutes and try again.

• "Business Validation Error: You cannot enter more than 21 characters in the doc_num field"
  QuickBooks has a 21-character limit on check numbers. Shorten the check number and reapply the payment.

• "Charge code has been deleted..."
  This occurs when a charge code used on the invoice has been deactivated in QuickBooks.
  Navigate to:
  Settings > Accounting Configuration > Charge Codes > QuickBooks Charge Name
  Look for a red error icon, then reactivate the charge code in QuickBooks and resync.

Invoice Not Showing in Problem Sync or QuickBooks?

If an invoice isn’t syncing and is missing from both QuickBooks and Problem Sync, do the following:

1. Go to:
   Settings > Accounting Configuration > QuickBooks Setup > QuickBooks ID > Invoices

2. Click the pencil icon to edit.

3. Clear the QuickBooks ID field and save.

4. Return to Problem Sync to initiate the resync process.