Why is the Dispatch Status Stuck in "Drop Loaded" When Attempting to Update a Load "Ready to Return"?

Q1: Why is a load stuck in the "drop loaded" status on the dispatch board?
A: This typically occurs when the delivery event has not been confirmed in the system. Although a change may be indicated in the interface, the dispatch board will not update until the delivery is confirmed.

Q2: What causes the dispatch workflow to stall after delivery?
A: The most common cause is that the return move was not tendered. If the original tender only included a single movement (pull, deliver, drop), and a return move was expected but not tendered, the workflow remains incomplete—leading to the current open item.

Q3: How can this item be resolved?
A:

• Confirm the delivery event in the system.

• Mark the container or load as "Ready to Return" only after confirming delivery.

• Verify that the return leg of the move has been properly tendered by the broker or relevant team.

Q4: Is this an intentional system design?
A: Yes. The system is functioning as intended. If the delivery isn’t confirmed and/or the return move isn’t tendered, the dispatch board will not update accordingly—resulting in the open item.

Q5: How can I prevent this kind of item from occurring in the future?
A:

• Ensure that all movement legs (especially return moves) are fully tendered at the time of dispatch planning.

• Regularly review load audit logs to verify status progression.

• Train dispatch and operations teams to confirm delivery events promptly.

Q6: Will the broker see the update once marked "Ready to Return"?
A: Yes. Once the container or load is marked "Ready to Return" on the carrier side, it will be reflected on the broker side as well.