Why is my driver not receiving their settlement email?

Modified on Fri, 31 Oct at 12:57 PM

The settlement is sent to the driver’s assigned billing email address located within the driver's profile settings.If the driver isn’t receiving their settlement to their email:

  1. Go to the driver’s profile and check the Billing Email field.
  2. Make sure a valid email address is entered.
    • If this field is blank, the system will not send the settlement email.
  3. If an email address is entered, have the driver check their Spam, Trash, Social, and Promotions folders to ensure the message wasn’t filtered.



Pro Tip:
You can update or add the billing email address anytime to ensure future settlements are delivered correctly.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article