Agent Not Processing Emails
Check Mailbox Connection: Confirm that the monitored email mailbox remains correctly connected and authorized in the agent settings.
Verify Email Forwarding/Access: Ensure relevant emails are reaching the monitored inbox.
Review Agent Logs (if accessible): Look for any error messages or status indicators.
Incorrect Information Extracted
Review Email Content: Confirm that the original email contains clear and unambiguous information.
Adjust Keywords/Rules: Fine-tune the agent configuration to better capture necessary details.
Report Issue: Use any available feedback mechanism or contact PortPro Support.
Notifications Not Received
Check Notification Settings: Confirm that notification preferences are correctly configured in the agent settings.
Check Spam/Junk Folders: Verify that notifications are not being filtered by the email client.
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