Introduction to the Empty Return Agent

What is the Empty Return Agent?

The Empty Return Agent is an intelligent assistant for managing and automating the empty container return process within the PortPro platform. Designed to streamline workflow, the Empty Return Agent tracks empty containers, identifies return locations, communicates with relevant parties, and ensures timely returns through an intuitive interface and automated processes.

This agent leverages Artificial Intelligence (AI) to understand email communications, extract key information about empty containers, and integrate with PortPro’s backend systems to update statuses and trigger notifications. Its goal is to reduce manual data entry, minimize errors, and improve the overall efficiency of empty return operations.

Who is this Agent For?

All PortPro users involved in the empty container return process, including:

• Dispatchers: Responsible for coordinating the return of empty containers.

• Logistics Coordinators: Managing the lifecycle of containers, including their return.

• Customer Service Representatives (CSRs): Handling inquiries related to empty returns.

• Operations Managers: Overseeing the efficiency of drayage operations, including empty returns.

Key Benefits

• Automated Tracking: Automatically identifies and tracks empty containers ready for return based on email communications and system data.

• Reduced Manual Entry: Minimizes the need for manual data input by extracting information directly from emails and integrated systems.

• Improved Efficiency: Streamlines the empty return process, saving time and reducing operational costs.

• Enhanced Communication: Facilitates clear communication by automating notifications to relevant parties regarding return status and requirements.

• Proactive Management: Identifies potential issues, such as nearing Per Diem Last Free Day (LFD), to avoid unnecessary charges.