Empty Return Agent Frequently Asked Questions (FAQ)

Data Security and Privacy

• Secure Mailbox Connection: The connection to the monitored email mailbox is secured using industry-standard protocols.

• Data Handling: PortPro adheres to strict data security and privacy policies. Information extracted by the agent is handled in compliance with these policies.

• User Permissions: Access to the agent’s dashboard and configuration settings is controlled by assigned PortPro user permissions.

Frequently Asked Questions (FAQ)

Q: Can the Empty Return Agent handle emails with attachments?
A: Yes. The agent is designed to process common attachment types (e.g., CSV, Excel, PDF) that contain structured information about empty containers. The specifics may depend on the agent’s version and configuration.

Q: What if an email contains information for multiple empty containers?
A: The agent can identify and process information for multiple containers listed within a single email or attachment.

Q: How can it be confirmed that the agent has processed an email correctly?
A: Processed items can be reviewed on the Empty Return Agent dashboard in the AI Control Tower. The dashboard indicates the information extracted and actions taken.

Q: Can notification settings be customized?
A: Yes. Notification preferences can typically be configured in the agent’s settings.

Q: Is data secure?

A: The connection to the email mailbox is secured using industry-standard protocols. PortPro adheres to strict data security and privacy policies. Information extracted by the agent is handled in accordance with these policies. In addition, access to the agent's dashboard and configuration settings is controlled through the PortPro user permissions.