Overview
Understand how QuickBooks Online handles Accounts Receivable when multi-currency is enabled, and how to address related issues.
Details
QuickBooks Online only supports one default Accounts Receivable (AR) account per currency. Users cannot manually change the default AR account.
If the wrong AR account is applied or accrued AR is used by mistake, QuickBooks support suggests the following workarounds:
Deactivate the incorrect AR account and re-create the invoices manually using the correct one.
Rename the AR accounts for clarity (e.g., to identify legacy vs. current accounts).
Note: This is a limitation within the QuickBooks Online system. Intuit has confirmed that this configuration cannot be updated via manual override or system-level change.
Once the historical AR balances are cleared out and current transactions use the correct account, the Balance Sheet will reflect accurately.
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