Address / Geofence Appears Incorrect

Overview

Sometimes the geofence pin may not drop correctly when entering or editing an address in a customer profile. This can cause routing or tracking issues if the map doesn’t align with the correct physical location.

How to Fix It

1. View the Customer Profile
   Navigate to the Customer Profile where the address/geofence issue is occurring.  

2. Edit the Address
   Click into the address field and retype the full address. Even if it looks right, the system may not have properly synced with the address.  

3. Select From Dropdown
   After retyping the address, select the correct address suggestion from the dropdown list to ensure proper map sync.  

4. Save Changes
   Click “Save Changes” to confirm the updated address and location.  

5. Disable Manual Pin Drag
   If you previously moved the pin manually, click the "Reset" icon to let the system reassign the correct geofence based on the address entered.