If container tracking shows incorrect information, follow these steps:
- Review the Audit Tab to check for duplicate loads. If the load was created as a duplicate from another load, note that shared fields (e.g., Vessel ETA, SSL) may override tracking and require manual updates.
- Compare the load details with information available on the terminal/rail and SSL websites. If discrepancies are found, please send screenshots to support@portpro.io for further investigation.
Note: For example, PNCT Vessel ETA is sourced from the SSL website, as it is not provided on the terminal site.
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