ETA Agent Troubleshooting Common Issues

Location Tracking Problems:

Issue: Vehicle location is not updating or appears incorrect

Solutions:

• Check that the device (ELD or mobile phone) has power and is functioning

• Verify that GPS is enabled on the device

• Ensure the device has cellular or internet connectivity

• For mobile app users, confirm location permissions are enabled

• If using an ELD, check that the integration is active in the ETA Agent settings

Issue: Vehicle appears in the wrong location

Solutions:

• Refresh the dashboard to get the latest data

• Check if the vehicle is assigned to the correct trip

• Verify that the correct vehicle ID is being used

• If persistent, contact support to check for data synchronization issues

Inaccurate ETA Predictions:

Issue: ETAs are consistently too early or too late

Solutions:

• Review historical patterns to identify systematic issues

• Check if the correct route is being used for calculations

• Adjust vehicle or driver profiles if they have specific characteristics affecting travel time

• Use the feedback function to report inaccuracies, which helps improve the system

Missing or Delayed Notifications:

Issue: Notifications are not being received

Solutions:

• Check notification settings to ensure they're properly configured

• Verify that contact information (email, phone number) is correct

• Check spam/junk folders for email notifications

• Ensure notification thresholds are appropriate (not set too high)

• Verify user permissions include notification access

Issue: Notifications are received too late to be useful

Solutions:

• Adjust notification thresholds to trigger earlier

• Check for delays in the notification delivery system

• Ensure the system clock is accurate

Mobile App Issues:

Issue: App crashes or freezes

Solutions:

• Ensure using the latest version of the app

• Restart the app and/or device

• Check available storage space on the device

• Verify internet connectivity

• If persistent, uninstall and reinstall the app

Issue: High battery drain when using the app

Solutions:

• Adjust location tracking frequency in settings

• Close other apps running in the background

• Check for app updates that might include efficiency improvements

• Reduce screen brightness when using the app

• Connect to a power source during long trips

Dashboard Display Problems:

Issue: Dashboard fails to load or displays errors

Solutions:

• Refresh the browser page

• Clear browser cache and cookies

• Try a different browser

• Check internet connectivity

• Verify that account has the necessary permissions

Issue: Map view doesn't show vehicles or routes

Solutions:

• Check if map layers are properly enabled

• Zoom out to ensure vehicles are within the visible area

• Verify that location data is being received

• Try switching between map providers if available

• Ensure browser has permission to access location services