Problem Sync (WITH QB ONLINE) Tab Error Message Review

Modified on Fri, 5 Sep at 3:12 PM

Troubleshooting Problem Sync Errors with QuickBooks

When syncing invoices, customers, or payments to QuickBooks, certain errors may appear in the Problem Sync tab. These errors typically indicate issues with the connection, data formatting, or system activity. Below are common error messages and how to resolve them.

Common Error Messages and Resolutions

“Currently there is no response from QuickBooks...”
This indicates the connection to QuickBooks was not active during the sync attempt.
Resolution:
- Ensure Autofy is running and connected.
- Retry the sync once the connection is confirmed.
“Another request is in process...”
This means another sync operation (e.g., for invoices, payments, or charge codes) is already underway.
Resolution:
- Wait a few minutes for the current process to complete.
- Then attempt the sync again.
“Business Validation Error: You cannot enter more than 21 characters in the doc_num field”
QuickBooks enforces a 21-character limit for the Check # (doc_num field).
Resolution:
- Reapply the payment using a Check # that is 21 characters or fewer.
- Then resync the invoice.
“Charge code has been deleted. Please restore QuickBooks and then resync”
A charge code used on the invoice has been deactivated in QuickBooks.
Resolution:
- Reactivate the charge code in QuickBooks.
- Navigate to Settings > Accounting Configuration > Charge Codes and check if the QuickBooks Charge Name shows a red circle, indicating it’s not synced.
- Reactivate as needed and resync the invoice.

Manually Returning an Invoice to Problem Sync

If an invoice does not appear in Problem Sync and is also missing from QuickBooks, follow these steps to force it back into the sync queue:

Go to Settings > Accounting Configuration > QuickBooks Setup > QuickBooks ID > Invoices.
Search for the invoice and click the pencil icon to edit.
Clear the QuickBooks ID field (leave it blank), then save.
Return to Problem Sync and resync the invoice.