Understanding Empty Return Agent Limitations and Best Practices

 Current Key Limitations

• Complex or Non-Standard Emails: The agent performs best with clear, consistently formatted emails. Highly unstructured or unusual email formats may pose challenges.

• Language Limitations: The agent is primarily designed for English-language emails unless specified otherwise.

• Dependency on Email Content: The accuracy of the agent’s actions depends heavily on the quality and clarity of the information provided in the emails.

Best Practices for Optimal Performance

• Standardize Incoming Email Formats (where possible): When control exists over the format of emails received (e.g., from regular partners), encourage the use of clear and consistent templates.

• Dedicated Mailbox: Maintain a dedicated email address for empty return communications to minimize irrelevant emails and improve agent accuracy.

• Regular Monitoring: Periodically review agent activity and address exceptions promptly.

• Keep Agent Updated: Ensure the latest version of the Empty Return Agent is in use, as updates may include performance improvements and new features.